Department: Housekeeping

Supervisor: Housekeeping Inspector

FLSA Status: Non-Exempt Approved By: Human Resources

Summary

The Room Attendant is responsible for the cleaning and servicing of guestrooms and public areas while ensuring the rooms are maintained to set cleanliness standards and are ready in a timely manner. Room Attendants must also be able to address and resolve guest requests and issues.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.

- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.

- Clean guest rooms and bathrooms up to company standards which includes but is not limited to making beds, dusting furniture, cleaning closets, replenishing bathroom supplies and room amenities, vacuuming, mopping the floors, and securing each room is shut and latched upon leaving ensuring guest safety.

- Remove all trash and dirty linens from guest rooms and hallways, keeping hallways and public areas clean, neat, and vacuumed.

- Identify, log, and correct any deficiencies found in the rooms per the set cleanliness standards and lastly reinspect the rooms for accuracy.

- Report all vacant and inspected rooms to the housekeeping inspector in a timely manner.

- Take all housekeeping calls and requests and ensure that they have been completed by following up with the proper staff and communicated.

- Assist with keeping linens and supplies stocked and maintained and linen closets cleaned.

- Handle items for “Lost and Found” according to company standards.

- Maintain cleanliness of housekeeping carts and restock them for next day use, replenish chemical bottles.

- Report any needs for repairs to the proper personnel in a timely manner.

- Address and resolve all guest complaints quickly and accurately.

- Show initiative in job performance by anticipating the needs of guests and team members.

- Follow all company’s policies and procedures.

- Must maintain a clean and safe work environment and report any safety issues to management immediately.

- Attend meetings/trainings as required by management.

- Perform any other duties as assigned by management.

Qualifications

1. High school diploma or equivalent a plus.

2. Previous housekeeping or hotel-related experience in the hospitality industry preferred.

3. Ability to interpret a variety of instructions when provided in written, oral, or scheduled form.

4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

5. Ability to perform basic mathematical calculations.

6. Have a strong attention to details.

7. Must be able to multi-task.

8. Must be a team player.

9. Ability to work independently with minimal supervision in a high degree of autonomy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health.

- The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 75 pounds.

- The noise level in the work environment is usually moderate.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Ability to Relocate:

• Fernandina Beach, FL 32034: Relocate before starting work (Required)

Work Location: In person